Refund policy

Thank you for your purchase from Clavermont! We're committed to delivering high-quality, custom-made pieces, and your satisfaction is our priority.

Our Products Are Custom-Made
Since all our products are personalised and made to order, we do not accept returns or exchanges unless we have sent the wrong item, or if the product is defective or damaged upon arrival.

Return Window
If your item qualifies for a return (wrong item, defective, or damaged), you must contact us within 30 days of receiving your order. Please email us at support@clavermont.com with your order number and photos of the issue, and we will arrange the necessary steps to make things right.

Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us immediately at support@clavermont.com if your item is damaged, defective, or if you have received the wrong product. We will work quickly to resolve the issue. In most cases, we will not require the item to be sent back and will offer a replacement or full refund.

Final Sale Items
Items purchased under a discount or marked as Final Sale are not eligible for returns unless the wrong product was sent or the item is damaged or defective.

UK & EU Right of Withdrawal — Custom Products Exemption
As all our products are made to your individual specifications, they are exempt from the statutory 14-day right of withdrawal under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and Article 16(c) of Directive 2011/83/EU (EU). This exemption applies because each piece is custom-made and cannot be resold. This does not affect your statutory rights if an item is faulty or not as described.

Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 3–5 business days. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since approval, please contact us at support@clavermont.com.

Cancellations
Orders may be cancelled within 24 hours of placement, provided production has not yet commenced. To request a cancellation, please email support@clavermont.com as soon as possible. Once production has begun, we are unable to accept cancellations as your piece is being custom-made to your specifications. If approved, cancellation refunds will be issued to your original payment method within 3–5 business days.

Contact Us
If you have any questions or need assistance, we are here to help.

The Clavermont Team
support@clavermont.com
Office 1380, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom