Privacy policy

Last updated: July 10, 2026

This Privacy Policy describes how Clavermont, a trading name of LUXEPINS LTD ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.clavermont.com (the "Site"). LUXEPINS LTD is the Data Controller responsible for your personal data. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will post the revised version on the Site and update the "Last updated" date. For significant changes, we will notify you by email where required by law.

WHAT PERSONAL INFORMATION WE COLLECT
When you visit or make a purchase from us, we may collect:

  • Contact details: name, email address, phone number, billing and shipping address
  • Order information: products purchased, payment confirmation, order history
  • Account information: username, password, security details
  • Communications: any messages you send us via email or contact forms
  • Usage data: IP address, browser type, pages visited, device information, cookies

LAWFUL BASIS FOR PROCESSING
Under UK GDPR, we process your personal data on the following lawful bases:

  • Contract: to fulfil your orders and provide our services
  • Legitimate interests: to improve our services, prevent fraud, and send relevant marketing
  • Legal obligation: to comply with UK law (e.g. tax records, consumer rights)
  • Consent: for marketing emails, where we have obtained your explicit consent

HOW WE USE YOUR INFORMATION
We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates and receipts
  • Respond to your enquiries and customer service requests
  • Send marketing communications (where you have consented or we have a legitimate interest)
  • Detect and prevent fraud and unauthorised activity
  • Comply with our legal obligations
  • Improve and personalise your experience on our Site

COOKIES
We use cookies and similar technologies to operate our Site and improve your experience. You can control cookies through your browser settings.

HOW WE SHARE YOUR INFORMATION
We do not sell your personal data. We may share it with:

  • Service providers who assist us (e.g. Shopify, payment processors, shipping carriers, email platforms)
  • Legal authorities where required by law
  • Business successors in the event of a merger, acquisition or sale
  • Shopify, as our e-commerce platform provider — Shopify's privacy policy is available at shopify.com/legal/privacy

All third-party service providers are required to protect your data and only use it for the purposes we specify.

INTERNATIONAL TRANSFERS
Your personal data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as Standard Contractual Clauses.

DATA RETENTION
We retain your personal data for as long as necessary to fulfil the purposes set out in this policy. Order records are typically retained for 7 years in accordance with UK tax law. You may request deletion of your data at any time, subject to legal obligations.

THIRD PARTY WEBSITES
Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

CHILDREN'S DATA
Our Site is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will delete it.

YOUR RIGHTS UNDER UK GDPR
You have the following rights regarding your personal data:

  • Right to access: request a copy of the data we hold about you
  • Right to rectification: request correction of inaccurate data
  • Right to erasure: request deletion of your data
  • Right to restrict processing: request that we limit how we use your data
  • Right to data portability: receive your data in a structured, machine-readable format
  • Right to object: object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@clavermont.com. We will respond within one month.

CALIFORNIA CONSUMERS (CCPA)
If you are a California resident, you have the right to know what personal information we collect about you, request deletion of your personal information, opt out of the sale of your personal information (we do not sell personal data), and be free from discrimination for exercising these rights. To exercise your rights, please contact us at support@clavermont.com.

RIGHT TO COMPLAIN
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

CONTACT US
For any questions about this Privacy Policy or to exercise your rights:

Clavermont (a trading name of LUXEPINS LTD)
Email: support@clavermont.com
Address: Office 1380, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom
Company Number: 17263340